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Article #71: Paypal Protects From Online Auction Gone Wrong

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I think that for the many online shoppers to respond. I was asked by Paypal's
that have Paypal accounts, few are aware resolution center to provide a copy from
of all the benefits that their accounts an authorized repair center own
allow them to enjoy. One of the benefits evaluation report. This consisted of
is their buyer protection program that returning to the resolution center a
includes the dispute resolution tool faxed copy of the repair centers work
designed to resolve problem transactions. order outlining the needed repairs. Once
Having recently been part of an auction all the steps where taken to evaluate the
sale that turned bad and not being able discrepancies the resolution center were
to resolve the issue with the seller, I quick to resolve the issue and in this
turned to Paypal for help. My issue case decided in my favor. Once the unit
revolved around a used piece of was shipped back, at my cost and received
electronic equipment I had won on a by the buyer, Paypal was prompt in
popular auction. Turned out on receiving returning the funds to my account.
the unit I noticed that many functions Paypal refunded me the Purchas price with
were not operational with this unit and the exception of the shipping charges
there were some cosmetic flaws that were including the return shipping charges
purposely hidden on the listings pictures that I had to bear in order to return the
of the unit. The unit was listed as unit to the seller, to comply with the
flawless both functionally and resolution center's final requirement.
esthetically. The sellers refused to For most part online auctions end with
recognize that his listing was successful transactions, but I know from
miss-leading and that the product did not reading blogs there are some horror
respect the listing rules even accusing stories about online auction frauds. In
me of damaging the equipment as his only most cases frauds occur when unprotected
defense. payment methods are used like money
Looking over Paypal's buyer protection transfers or cash payments. It pays to
program I discovered buyers are protected know the advantages and disadvantages of
for a total $1250 for a possible 3 claims each payment protection mechanism offered
per year. The dispute resolution service buyers, and never, never transfer funds
will protect the buyers in two ways; or send cash or even checks. Knowing how
- The non reception of products. each payment methods protects you, be it
- For products that are not as described. paypal or credit cards, helps you
This covers quite an array of possible understand when you are protected and
scams and in my case I was able to prove when you are exposed to fraud. This will
that there were discrepancies between the go a long way to help you anticipate
listed product and the received product. frauders and enjoy online buying with
The process did extend itself over 4 peace of mind, knowing if things go wrong
weeks mainly because the seller was slow your protected.






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