| If you are running an eBay business, you may | | | | have won and how the item will be shipped - |
| not realize that the need for great customer | | | | even if this information is already part of |
| service still exists - even for online | | | | the description for the auction. Remind them |
| auctions. When a buyer receives quality | | | | of their winning bid amount, and give them |
| customer service from you, they will | | | | payment options and instructions. Let them |
| potentially do one of two things - or both. | | | | know when the item will be shipped. |
| They will give you great feedback, and they | | | | |
| may look for more of your auctions in the | | | | Close your email by thanking them for |
| future. If you hope to make a living from | | | | participating in your auction. You might even |
| eBay, you have to stop thinking of it as an | | | | take this opportunity to tell them about |
| 'auction' and start running it like a | | | | other open auctions that you have as well. |
| 'business.' | | | | Think of this contact with the winner as a |
| | | | conversation that you are having with a |
| If you owned a brick and mortar business, how | | | | customer who is standing at your counter in |
| would you treat your customer while they were | | | | that imaginary brick and mortar store. |
| standing at your counter, waiting for you to | | | | |
| finish ringing up their order? You would be | | | | Once the payment and shipping details have |
| helpful and respectful of course! You would | | | | been taken care of, contact your buyer again. |
| do everything that you could to guarantee | | | | Let them know when the item was shipped - the |
| that customers return to your establishment | | | | exact dateand time - and when it is expected |
| in the future. You would bend over backwards | | | | to arrive on their end. During this contact, |
| to make sure that their buying experience | | | | let them know that if they have any problems |
| with you was both satisfactory and enjoyable. | | | | or questions, that they should contact you |
| Why would you do any less at the close of one | | | | through the eBay site. If they do contact you |
| of your eBay auctions? | | | | in the future, make sure that you answer |
| | | | promptly, and that you do all that you can to |
| First, act quickly at the close of your | | | | make them happy with their purchase - even if |
| auctions. Contact the winner, and | | | | it means issuing a refund. |
| congratulate them. Describe the item they | | | | |