| If you are running an eBay business, you may not | | | | shipped - even if this information is already part of |
| realize that the need for great customer service still | | | | the description for the auction. Remind them of their |
| exists - even for online auctions. When a buyer | | | | winning bid amount, and give them payment options |
| receives quality customer service from you, they will | | | | and instructions. Let them know when the item will |
| potentially do one of two things - or both. They will | | | | be shipped. |
| give you great feedback, and they may look for | | | | Close your email by thanking them for participating in |
| more of your auctions in the future. If you hope to | | | | your auction. You might even take this opportunity |
| make a living from eBay, you have to stop thinking | | | | to tell them about other open auctions that you have |
| of it as an 'auction' and start running it like a 'business.' | | | | as well. Think of this contact with the winner as a |
| If you owned a brick and mortar business, how | | | | conversation that you are having with a customer |
| would you treat your customer while they were | | | | who is standing at your counter in that imaginary |
| standing at your counter, waiting for you to finish | | | | brick and mortar store. |
| ringing up their order? You would be helpful and | | | | Once the payment and shipping details have been |
| respectful of course! You would do everything that | | | | taken care of, contact your buyer again. Let them |
| you could to guarantee that customers return to | | | | know when the item was shipped - the exact |
| your establishment in the future. You would bend | | | | dateand time - and when it is expected to arrive on |
| over backwards to make sure that their buying | | | | their end. During this contact, let them know that if |
| experience with you was both satisfactory and | | | | they have any problems or questions, that they |
| enjoyable. Why would you do any less at the close | | | | should contact you through the eBay site. If they do |
| of one of your eBay auctions? | | | | contact you in the future, make sure that you |
| First, act quickly at the close of your auctions. | | | | answer promptly, and that you do all that you can to |
| Contact the winner, and congratulate them. Describe | | | | make them happy with their purchase - even if it |
| the item they have won and how the item will be | | | | means issuing a refund. |