| What happens if you buy an item on eBay but | | | | |
| the seller isn't responding or doesn't | | | | This information should include the name, |
| contact you after the auction. It happens | | | | address, email address and phone number of |
| quite regularly, especially when the seller | | | | the seller. Obviously you should use your |
| is hoping to get a higher final auction price | | | | discretion and wait a few days before you use |
| for their item. Sometimes sellers don't place | | | | this method, while waiting to see if the |
| reserve prices on auctions to encourage | | | | seller contacts you. |
| bidders, but the tactic backfires and for | | | | |
| some other reason the listing doesn't receive | | | | If after speaking to the seller, they are |
| the number of bids that the seller is | | | | still unable to complete the sale the only |
| expecting. | | | | official option you have is to report them to |
| | | | eBay as a non performing seller. |
| Even in these situations, the seller is | | | | |
| obliged to sell the item to the highest | | | | You can report a seller to eBay, as a non |
| bidder. Offering an item for auction on eBay | | | | performing seller for refusing to accept |
| does create a legal binding contact when a | | | | payment, failing to deliver an item for which |
| bid is placed & an auction is won. | | | | payment has been received or by |
| | | | misrepresenting an item which is delivered. |
| So, what happens if you win an auction and | | | | |
| the seller doesn't respond. | | | | If enough buyers report the seller as a non |
| | | | performing seller, action will be taken |
| Firstly, you should make all efforts to | | | | against their account. eBay will not force |
| contact the seller. You can do this by | | | | the transaction to be completed, but if you |
| requesting the contact details of the seller | | | | feel strong enough it may be worth taking to |
| by doing an eBay advanced search and entering | | | | citizens advice or a solicitor to clarify |
| the sellers name and item number. | | | | your legal position. |