| What happens if you buy an item on eBay but the | | | | number. |
| seller isn't responding or doesn't contact you after | | | | This information should include the name, address, |
| the auction. It happens quite regularly, especially | | | | email address and phone number of the seller. |
| when the seller is hoping to get a higher final auction | | | | Obviously you should use your discretion and wait a |
| price for their item. Sometimes sellers don't place | | | | few days before you use this method, while waiting |
| reserve prices on auctions to encourage bidders, but | | | | to see if the seller contacts you. |
| the tactic backfires and for some other reason the | | | | If after speaking to the seller, they are still unable to |
| listing doesn't receive the number of bids that the | | | | complete the sale the only official option you have is |
| seller is expecting. | | | | to report them to eBay as a non performing seller. |
| Even in these situations, the seller is obliged to sell | | | | You can report a seller to eBay, as a non performing |
| the item to the highest bidder. Offering an item for | | | | seller for refusing to accept payment, failing to |
| auction on eBay does create a legal binding contact | | | | deliver an item for which payment has been received |
| when a bid is placed & an auction is won. | | | | or by misrepresenting an item which is delivered. |
| So, what happens if you win an auction and the seller | | | | If enough buyers report the seller as a non |
| doesn't respond. | | | | performing seller, action will be taken against their |
| Firstly, you should make all efforts to contact the | | | | account. eBay will not force the transaction to be |
| seller. You can do this by requesting the contact | | | | completed, but if you feel strong enough it may be |
| details of the seller by doing an eBay advanced | | | | worth taking to citizens advice or a solicitor to clarify |
| search and entering the sellers name and item | | | | your legal position. |