| You have to realise that selling on eBay carries at lot | | | | foundation for building repeated eBay business for |
| of responsibility and you should always check that | | | | you. |
| you are doing enough to maximise your revenues. | | | | Also, are you checking your emails? Remember that |
| This can be easily dealt with by ensuring that you | | | | potential buyers can send you email about anything |
| find and adhere to a simple checklist that eBay's | | | | at any time, and not answering these emails will just |
| Power Sellers use to ensure their continued success. | | | | make them go somewhere else instead of buying |
| This simple checklist will help you keep on top of | | | | from you. |
| things.Your mantra should be always great service to | | | | Do your item description pages have everything that |
| your buyers because it can reap huge dividends in | | | | buyers need to know? If customers will be buying |
| future in the form of repeat buyers who have | | | | from other countries you should ensure that you |
| appreciated the excellent service they received from | | | | have delivery charges to different countries and |
| you on eBay. This is the key to becoming an eBay | | | | show this on each of your auctions. If you have any |
| Power Seller, part of eBay's 2% elite. | | | | special terms and conditions (for example, if you will |
| Have you found out everything you possibly could | | | | give a refund on any item as long as it hasn't been |
| about your items? How about typing their names into | | | | opened), then you should make sure these are |
| a search engine. You may come across information | | | | displayed too. |
| that you were not aware of. If someone else is | | | | Have you been wrapping your items correctly? Your |
| selling the same thing as you, then always try to | | | | wrapping should be professional for the best |
| provide more information about it than they do. | | | | impression: ensure you use the correct sized parcles |
| Do you monitor the competition? Ensure you are fully | | | | and envelopes, don't ignore the advantage of using |
| up to date with what other similar or the same items | | | | bubble wrap and try to print the address label rather |
| that you are also selling are priced at. Ask yourself, | | | | than hand write it. Don't forget, first class post gives |
| what is the point in commencing a fixed price auction | | | | the impression of you as a quality seller. |
| for $75 when there is another seller offering it for | | | | Do you follow up? Remember, it is always worth |
| $65. | | | | sending out an email a few days after you post the |
| Do you have excellent pictures or graphics of the | | | | item to the buyer asking if they are delighted with |
| items? It's worth taking the time to photograph your | | | | their purchase? I hope you received it and it was as |
| items, especially if you have a digital camera. If you | | | | you expected." This might sound like giving the |
| get serious about eBay but don't have a camera, | | | | customer an opportunity to complain, but you should |
| then you will probably want to invest in one at some | | | | be trying to help your customers, not take their |
| point.This is essential and by having quality graphics, | | | | money and run. |
| this will give you a huge advantage over the vast | | | | Being a really good eBay seller, more than anything |
| majority of eBay sellers. | | | | else, is about providing genuinely good and honest |
| Are you emailing your sellers? It's worth sending a | | | | customer service. That's the only foolproof way to |
| brief email when transactions go through: something | | | | protect your reputation. Don't underestimate the |
| like a simple "Thank you for buying my item, please | | | | power an eBay Power Seller's reputation has. It may |
| let me know when you have sent the payment". | | | | just ensure you receive more and higher bids than a |
| Follow this up with "Thanks for your payment, I have | | | | rival seller selling the same or a similar item. Trust is |
| posted your [item name] today". You will be surprised | | | | important and this is conveyed easily when you have |
| how many problems you will avoid just by | | | | such status as an eBay Power Seller. |
| communicating this way. Such communication is the | | | | |