| Monitoring and evaluation - Customer care
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| | workforce.Customer care training for
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| is ongoing and needs to be
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| | managers - It is important that you as a
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| monitored carefully. It is important for
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| | manager are well versed in the role of
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| all staff to see it is
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| | implementing a customer care
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| continually being monitored. It can let
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| | programme. In your organisation it will
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| you know if you need to
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| | be your role, as well as your
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| develop training further. It can help
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| | sales manager role, to deliver cascading
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| you identify the strengths and
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| | customer care training to
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| weaknesses in your organisation. Also it
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| | your staff. In short this means that
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| gives you a basis for
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| | yourself as well as your sales
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| checking that objectives are met, like
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| | manager will be responsible for passing
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| reducing complaints and
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| | on-going training to the other
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| ultimately raising your organisations
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| | members of staff. Staff will in turn
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| revenue.Organisational Policy - setting
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| | follow if management lead by
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| out your Mission Statement pointing
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| | example.Customer care training for staff
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| out your reason for existence. In your
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| | - It is appropriate for all staff to
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| mission statement it is
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| | focus on the new company attitude
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| important that you give your customers
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| | towards its customers. Staff must be
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| an indication of what your
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| | equipped with the skills in dealing with
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| organisation is trying to
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| | their customers. These
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| achieve.Customer Research - Finding out
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| | include listening skills, communication
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| what your customer expects and needs
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| | skills, dealing with customers
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| is essential for success in your
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| | with special needs, dealing with
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| organisation. Although it can be easy
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| | complaints, and be able to read body
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| enough collecting in information on your
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| | language.Alterations to systems - Some
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| customers, it is more
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| | of the customer care training may
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| important to know how to analyse and put
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| | benefit one section of your staff, but
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| into practise feedback
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| | be of no use to another. You
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| received from them.Staff Perception -
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| | always have to be aware that the
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| Getting feedback and opinions from all
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| | establishment of a successful
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| members of
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| | customer care programme may expose
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| staff will lead to a more successful
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| | weaknesses which have to be
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| customer care program. It takes
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| | addressed and altered to meet a specific
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| all members of staff doing their
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| | need.Mary Anne Winslow is a member of
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