Fundraisers, How Often Should You Contact Your Supporters?

Non-profits sometimes fear asking too often -I'm not suggesting you follow the lead of one
thinking they'll make people mad and they'll stopwell-known animal charity. They do indeed make
giving altogether. While I have heard that complaint apeople mad - but that's because their appeals come
few times, it turns out that for most of us, just theon average about every 10 days. Well, maybe not
opposite is true.that often, but it sure feels like it's that often!
According to studies done by the folks who write forNot every supporter will give every time. We all
Fundraising Success magazine, the real danger is inknow that some days there's extra money we can
letting your donor's enthusiasm die before yousend and other days there isn't. And we know that
contact them again.some of our donors have several causes they
Few donors stop giving if you allow them to feelsupport. But it's good to be on their minds on the
good about their gifts - if you treat them likeday that generosity is flowing.
partners in the cause, and if you always send a thankIf you have new news to share every month, or
you note immediately after receiving a gift. Not sixeven every week, do share it! Your donors are far
months later - not even 2 weeks later - right away.more apt to maintain their enthusiasm for your
And of course, you must always let people knowproject when they have regular updates about your
that their gifts are making a difference. If you writeprogress - and when they feel important enough for
about a problem, your next letter should give anyou to take the time to keep them informed.
update about how the problem is being solved -But be careful, while every message from you should
thanks to their help, of course.include a way to donate, every letter should not be a
Another response-stimulator is choice. With theblatant appeal. You're writing to reinforce and nurture
computer programs we have today, sorting donorsyour relationship with your donors.
isn't as difficult as it once was. So go ahead and askThis quote from Jeff Brooks sums it up: "When you
your donors if they want your newsletters andmotivate a donor to give, you haven't taken a tree
updates - or how often they'd like to hear from you.out of a forest that needs time to regrow. It's more
Studies show that fewer than 10% will takelike you've pruned a rose bush, encouraging more and
advantage of the choice, but 100% will feel goodbetter growth."
about having been asked.Keep encouraging that growth!